Who we are
This website is operated by First In Response Exteriors LLC, a firefighter-owned exterior-cleaning company serving Tulsa and surrounding communities.
Information you choose to provide
You may choose to contact us by phone, text message, email, or through an estimate tool on this website. The information you send may include your name, phone number, email address, property address, photos, requested services, measurements, and job details.
The personalized-estimate form and Instant Estimate Builder prepare a message in your phone’s text-messaging application. You can review that message before sending it. The website’s analytics system does not save the contents of that text message, your property measurements, or the preliminary price range.
Anonymous website analytics
We use a private, first-party analytics system to understand how the website performs. It may record a random anonymous visit identifier, approximate active time, landing page, general referral or campaign source, sections viewed, services selected, buttons used, before-and-after slider interactions, FAQ interactions, and website errors.
This system is designed to measure website activity—not identify individual visitors. We do not intentionally store names, phone numbers, property addresses, message contents, or exact estimator measurements in the analytics database. We do not use this analytics information to sell personal profiles or serve targeted advertising.
How we use information
- To respond to questions and estimate requests
- To prepare, schedule, and perform requested services
- To communicate about appointments, service, payment, or follow-up
- To understand which website features and services interest visitors
- To maintain security, diagnose errors, and improve the website
- To meet legitimate business, insurance, accounting, or legal obligations
Sharing and outside services
We do not sell your personal information. Information may be handled by service providers that help us operate the website, communications, scheduling, estimates, payments, or business records. Those providers process information under their own terms and privacy practices.
Links to Facebook, Instagram, Google Business Profile, email, telephone, and text messaging leave this website or open another application. Your activity after following those links is governed by the provider you use.
Information retention and security
Anonymous analytics may be retained to compare website performance over time. Customer communications and business records may be retained as reasonably needed to provide service, maintain records, resolve questions, and meet business or legal obligations.
We use reasonable safeguards appropriate for a small service business, but no website, device, or communication method can be guaranteed completely secure.
Children’s privacy
This website is intended for property owners and customers seeking exterior-cleaning services. It is not directed to children under 13, and we do not knowingly collect personal information from children through the website.
Your choices
You are not required to use the online estimate tools. You may contact us directly by phone or email. You may also ask us to correct or delete personal information you previously sent, subject to any information we need to retain for legitimate business or legal purposes.
Policy updates
We may update this policy when website features or business practices change. The effective date at the top of this page will show when it was most recently revised.